 Ever since EMC Corporation has acquired Iomega a new dynamism has been imbued in this progressive data storage company. Several developments are buoying the very idea of Iomega; new products are increasingly being added to the over all repertoire, and fresh sales and market directions are being fine-tuned. However, Iomega is equally aware of the relevance of services, and respecting warranty assurances around its Iomega line of products.
Towards that goal, EMC’s Iomega has appointment Accel Frontline Services as its Warranty Service Provider in India. With this appointment, Iomega customers will now be able to avail of Technology Voice Support and Return Material Authorization (RMA) Service Support across 36 cities through 40 Service Centers provided by Accel Frontline Services.
Customers will also be able to reach out to Iomega Technical Support Centers on the Toll Free Hotline 1800 425 9888 for trouble shooting assistance. The customer support services will be available for the full range of Iomega products for Portable, Desktop, Network and Multimedia Drives.
“Service excellence has always been a key component of the Iomega business philosophy. The newly established Product Service Centers are set to bring our customer service in India to new heights. In keeping with our development in the India market, Iomega will continue to enhance its customer service”, said Commenting on the appointment of Accel Frontline Services, Harish Rao, National Sales Manager, Iomega India.
A Ramalingam-Country Support Manager, Accel Frontline Services, India said “We’re proud to partner with Iomega for their new initiative. We’re confident of helping Iomega to provide India’s customers with more efficient and higher quality services through the latest joint project.”
To support Iomega’s penetration into the consumer markets, Accel’s service centers will be located in cities like Ahmadabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, Pune and New Delhi among others. Customer can call on the toll free number for trouble shooting assistance. Requests for product replacement will be forwarded to Accel Service Centers upon determining of warranty conditions.
Quite recently, Iomega also has launched two new products for the home segment; Screenplay Pro Multimedia Drive, and eGo Portable HDD (Hard Disk Drive), which come with advanced data protection capabilities. These products combine functionalities and aesthetics on a robust data protection platform. For business users, Iomega has launched its next generation network attached storage (NAS) solutions that come with industry standard data protection and reliability features such as multiple RAID configurations and EMC Retrospect Backup software.
Equipped with USB 2.0 with Protection Suite, the Iomega eGo Portable Hard Drive is a perfect force-multiplier for people who are exposed to travel environment. These products are imbued with strong data security feature like ‘Drop Guard’ that can save the drive when dropped from 130 cms height. With options of FireWire 400 and USB 2.0, the Iomega eGo Portable Hard Drive is a durable, and rugged product. The eGo Portable also carried an extra FireWire port for any further expansion. The Iomega ScreenPlay Pro and Screenplay HD multimedia drives are high-quality multimedia players plus high capacity storage devices for photos, videos, and music files in sleek designs to complement entertainment system.
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