Wed, Jun 26 2019, 1:59 pm

Fujitsu RunMyProcess ups efficiency of insurance firm

By Digital Edge Bureau, 22.09.2018, 14:06
 
GNP_1

Mexico’s Grupo Nacional Provincial (GNP) deploys Fujitsu RunMyProcess workflow automation platform as part of the digital transformation processes

Fujitsu has announced that leading Mexican insurance company Grupo Nacional Provincial (GNP) has deployed the Fujitsu RunMyProcess workflow automation platform as part of a digital transformation project to improve customer service.

As one of Mexico’s largest insurance companies, GNP processes some 1.7 million customer transactions per month – and is delivering on a company-wide strategy to improve overall agility, as well as gaining greater visibility and control over internal processes. The Mexican insurer recognized that its IT infrastructure and processes need to be highly adaptable, secure and scalable to improve operational efficiency. Boosting customer satisfaction has been a major part of the project, which focused on accelerating service times, and reducing claim processing wait times.GNP chose the Fujitsu workflow automation platform RunMyProcess to streamline its business processes.

Dr. Yuji Takada, CEO for RunMyProcess at Fujitsu, adds, “A key part of our work together with GNP was to co-create a transformative solution that would achieve two critical goals – improvement of customer service and the reduction of administrative and process costs. Through choosing Fujitsu RunMyProcess to streamline its business operations, GNP achieved an extremely rapid transformation and the ability to focus on providing the support its customers need. Customer-facing staff now have a single tool that puts all the information at their fingertips”.

RunMyProcess is a digital platform – provided as a service – which enables GNP to quickly and securely build, test, deploy and scale device-independent applications, and connect digital business processes across cloud, on-premises and mobile environments. This has led to efficiency gains thanks to the streamlining of its processes – which has also helped avoid unnecessary administration and has eliminated bottlenecks. As a result, GNP is able to enhance overall customer experience, while also saving both time and money.

Enrique Ibarra, GNP Systems Director, comments, “For GNP, new technologies are the key to being able to deliver greater value to our customers. Working closely together with Fujitsu, a leader in digital innovation, we are able to implement transformative solutions that maximize the potential of digital transformation. Deploying disruptive technologies that have increased our process efficiency allows us to provide an optimal experience for our customers while also improving our competitive advantage in the market.”

With RunMyProcess, customers can model and streamline even the most complex business processes while integrating existing systems and services – from cloud services such as Office 365, through to on-premises solutions such as SAP – with any device that is allowed to access a corporate network. This means that GNP’s employees have the flexibility of working when and where they choose, using their preferred devices.

By implementing processes that enable existing corporate applications to be integrated with Cloud services, GNP has been able to maintain required levels of security, compliance and service levels.As a result of deploying RunMyProcess, GNP has experienced a reduction in response times, and enhanced visibility over the status of each ongoing claim.

0 comments

Add your comment

Nickname:
E-mail:
Website:
Comment:


+ one = 2

Other articlesgo to homepage

TeamViewer comes out with update for TeamViewer IoT

TeamViewer comes out with update for TeamViewer IoT(0)

TeamViewer, a well-known secure remote connectivity solutions provider, has released an update to its dedicated Internet of Things solution, TeamViewer IoT. With the latest version of TeamViewer IoT, the German connectivity powerhouse further strengthens its offering in the IoT space. With this update, TeamViewer IoT now provides enhanced configuration and troubleshooting qualities as well as

Damson ropes in Comexcell as national distributor

Damson ropes in Comexcell as national distributor(0)

Damson Technologies, the maker of Corseca and Ducasso brands of IT peripherals & lifestyle products, has appointed Comexcell Technologies as its national distributor for Corseca range of products. “We’re excited to announce Comexcell as our national distributor. Damson is committed to building out its business in India and this appointment further exemplifies our efforts to

Axis Communications showcases solutions at IFSEC India

Axis Communications showcases solutions at IFSEC India(0)

For addressing the growing market of IP surveillance systems & solutions in India, Axis Communications has exhibited its integrated range of thermal and video surveillance technologies at the IFSEC India Expo 2018 held recently in New Delhi. “The challenges posed by rapid urbanization and increasing crime rate has put the government under immense pressure to

HID Global unveils FARGO HDP6600 fastest ID card printer

HID Global unveils FARGO HDP6600 fastest ID card printer(0)

In a significant development, HID Global has launch of a new ID card retransfer printer, FARGO HDP6600, with blistering printing speed. The HID FARGO HDP6600 high definition printer halves the time it takes to print the first ID card, while doubling overall throughput as compared to many alternatives. This new printer is designed to save

PVR Cinemas to deploy Barco projectors in 150 movie halls

PVR Cinemas to deploy Barco projectors in 150 movie halls(0)

PVR Cinemas, one of the largest and most premium film exhibition companies in India, has inked an enduring alliance with Cinionic, the Barco cinema joint venture, for deploying Barco’s 2K, 4K and Flagship laser projectors in 150 screens at both new and existing PVR properties within 12 to 18 months period. The announcement was made

read more
banner









Contacts and information

New Delhi (India)

Social networks

Most popular categories