*astTECS, one of the leading players in the unified communication & collaboration (UC&C) space, has launched *astTrac—a location tracking CRM system—that empowers organizations to track activities of their mobile workforces, gain crucial insight into their status and productivity, enhance customer engagement and drive efficiency. Leveraging the CRM-GPS integration power of *astTrac, organizations can track and manage complete customer engagement journey initiated by the field staff, pull sales performance reports and track updates in real-time.
*astTrac keeps accurate control over sales activities, supports updates, displays clear view of orders & delivery status, meetings, events and track fleet movements with location on Google Map. The solution administers records of meetings and visits associated with the customer data and allow the user to capture images and call recording from a mobile phone, ultimately driving greater efficiency. To effortlessly leverage the CRM, its flexible integration nature allows easy sync with e-mail, SMS, IP PBX & Dialer, Facebook, LinkedIn and Tally—ultimately widening the scope of application and increased ROI.
“Productivity and accountability are key aspects of mobile workforce and new trends in customer engagement emphasize on visualizing the sales territory, prioritizing customers & prospects, filter opportunities based on location and monitor sales activity to gain real-time updates & insights for strategic decision-making,” said Dr. Devasia Kurian, CEO, *astTECS.
*astTrac is an ideal solution for organisations engaged in field-sales across all categories. The scope of application includes home delivery of products, door to door sales, fleet management, on-site services and so on. The key activities captured by *astTrac App constitute location at regular interval with date and time, client meeting details, order value & status, images of client’s office, site condition, discussion points and client messages & feedback in the form of voice recording.
*astTECS offers the most comprehensive, integrated and compelling telecom infrastructure solution based on Asterisk platform that are feature rich, helps improve consistency & performance and creates a scalable, stable and resilient network that optimizes value.