As enterprises and organizations increasingly go for complex IT infrastructure architecture, where both on premises and cloud resources are clubbed together, service orchestration turns to be very important. This has been reveled in a recent survey commissioned by Fujitsu and conducted by Forrester Research. The survey findings make amply clear that successfully integrating, managing and optimizing Hybrid IT infrastructures means that enterprises are empowered to draw positive outcomes for streamlining their own internal processes and deliver real business value to their customers. The idea around service orchestration very much rests on meaningfully and fruitfully making use of diverse sets of IT resources into acting in greater coordination and synergy.
To transform their organizations, businesses have recognized the need for flexible and agile digital technologies, and are deploying increasingly complex Hybrid IT infrastructures. However, while Hybrid IT environments accelerate the deployment of digital technologies, enable organizations to differentiate themselves from their competitors, and help meet the rapidly evolving needs of their customers, they also bring new complexities and challenges.
Some 44 percent of respondents covered under the survey show concerns about security and 43 percent about privacy. A large number—40 percent—of the respondents also express their apprehensions over the increased difficulty in managing compliance, usage, and costs across multiple IT environments.
“It is one thing to deploy cloud based infrastructure alongside legacy systems to create a Hybrid IT landscape. But, to transcend technology and reach the higher state of delivering real business value, enterprises must take charge and actively coordinate these complex blended environments”, said Conway Kosi, Head of Managed Infrastructure Services at Fujitsu in EMEIA.
Service orchestration unifies business systems & services
The Forrester survey also revealed that 44 percent of the respondents think that the most important advantages of implementing a service orchestration solution were the management of multiple applications and workloads. While, 42 percent of them selected a good user experience, including default views and dashboards and the ability to monitor service-level performance including availability, scaling events, alerts, automatic provisions, and updates. Some 40 percent of the surveyed organizations said that the ease of porting applications across different hybrid clouds were very important.
Having expert service partners is the key
As per the findings study, the opportunity for businesses lies in connecting legacy infrastructure with new, cloud-based environments in alignment with strategic business goals. IT service orchestration can meet this need, but managing that orchestration is complex. Some 41 percent of respondents cited keeping up with the rate of technology change as a key challenge, while for one in three (33 percent), finding staff with the right skills was problematic. For almost one in three (32 percent), balancing the differing priorities between IT and the business was perceived as an issue.
As a result, enterprises are turning to third parties to help them strike the right balance between agility and control. When selecting a partner to assist, one in three (33 percent) look for expertise in technologies such as as-a-service delivery, mobile and big data. About 31 percent look for integration with both cloud and legacy systems, while 28 percent look for rapid solution deployment. The ability to work with business and IT leaders was highlighted by more than a quarter (27 percent) and the same number selected customer service as a priority.
A unified strategy where coordination is key
The complexities have the potential to outweigh the benefits of digitalization; however, businesses recognize that all technology systems, processes and different silos of information must be coordinated and aligned with their business goals. Only then can they achieve the true digitalization that enables them to extract insight from data, and to deliver value for customers. In fact, 69 percent of respondents stated that developing a comprehensive IT strategy that integrates and aligns all deployed technologies is a critical or high priority.