With an aim to helping customers of its printing machines for replenishing consumables, and seeking faster responses on rectifying any technical glitches, Konica Minolta has launched CS Remote Care Global Services.
It also brings with it a host of automated services for businesses including automated billing; automated delivery of consumables; and automated dispatching of customer engineer and Issuance of usage reports.
The CS Remote Care takes away manual output counter readings by automatically checking and transmitting the precise readings to the service organisation at specified intervals, ensuring automated and precise billing at all times.
The CS Remote care eliminates the need to manually order consumables like toners. It detects if any of the consumable device has reached its tipping point and the delivery is automatically performed before its depleted.
Automated dispatching of customer engineer- In case of the device witnessing any technical glitch, an analysis is performed at once to figure out if the problem can be rectified remotely. In case the glitch requires the presence of a service engineer; one will promptly be dispatched with solution details. Issuance of usage reports- The solution keeps a full track of past usage, maintenance and more for each of the devices for a reduced total cost of ownership (TCO).
The CS Remote Care Global Services also restricts illegal access via firewall and only authorized administrators can access the data garnered by the solution. It retrieves data from the machine memory, where information including machine adjustment data, machine setting data, counter information and problem information is stored. It never garners any personal information, print data, or any print related job information.